Thank you for visiting and shopping at RinseWorks.com Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
We are happy to offer FREE shipping for all orders within the United States.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
RinseWorks.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Inclement Weather Advisory
Deliveries may occasionally be delayed due to inclement weather (snow storms, etc.), including natural disasters. Please check directly with the delivery carrier for your order if your package has been delayed. Brondell is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions, and we will not issue refunds (full or partial) should these circumstances arise.
Signature Required at Delivery
In some cases, we may require a signature at time of delivery. If you are unavailable to sign and receive your shipment after 3 attempts, the shipping carrier will return your order back to us.
Refunds, returns, and exchanges
If you are not 100% satisfied with our products, please email email@example.com to start the return process.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.
What Qualifies for a Replacement
RinseWorks is happy to send you a replacement for the defective item still under warranty.
How to File a Claim for Returns
If you are having problems, please email email@example.com with the following information:
Your Full Name
Your RinseWorks Order Number or proof of purchase.
What Product Is It?
What was the problem?
The Claim Process
You can ship your return item back to us, please email us the information above so we can process your claim.
4422 US highway 441
Okeechobee, FL 34972