Shipping Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy

We are happy to offer FREE shipping for all orders within the United States.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Inclement Weather Advisory

Deliveries may occasionally be delayed due to inclement weather (snow storms, etc.), including natural disasters. Please check directly with the delivery carrier for your order if your package has been delayed. Brondell is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions, and we will not issue refunds (full or partial) should these circumstances arise.

Signature Required at Delivery

In some cases, we may require a signature at time of delivery. If you are unavailable to sign and receive your shipment after 3 attempts, the shipping carrier will return your order back to us. 

Refunds, returns, and exchanges

If you are not 100% satisfied with our products, please email to start the return process.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount.

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.

What Qualifies for a Replacement

RinseWorks is happy to send you a replacement for the defective item still under warranty. 

How to File a Claim for Returns

If you are having problems, please email with the following information:

Your Full Name
Your RinseWorks Order Number or proof of purchase.
What Product Is It?
What was the problem?

The Claim Process

To begin a warranty claim, please complete the warrant form at the link below.
Approval for your replacement will come from RinseWorks after your claim has been reviewed.  This evaluation process usually takes 1-3 business days.  


RMA Department

You can ship your return item back to us, please email us the information above so we can process your claim.

RinseWorks RMA

4422 US highway 441

Okeechobee, FL 34972