Return And Refund Policy

Refunds, returns, and exchanges

If you are not 100% satisfied with your RinseWorks products for any reason, you can return them within 30 days after delivery. We accept returns in any condition.

An RMA number is required for all returns.

How to start a return

  1. Email help@rinseworks.com with your order number to request an RMA number.
  2. We will reply with your RMA number and our return address.
  3. Write the RMA number on the outside of the package or include it inside.
  4. Ship your return to:
    RinseWorks RMA
    4422 US highway 441
    Okeechobee, FL 34972

Change-of-mind returns

  • You pay the return shipping.
  • There is no restocking fee.
  • We refund the price of the item. The original shipping charges are not refunded.

Damaged, defective, or wrong items

If your order arrives damaged, a product is defective, or we sent the wrong item or finish, email help@rinseworks.com as soon as possible with:

  • your full name
  • your RinseWorks order number or proof of purchase
  • which product it is
  • what the problem is
  • a photo of the item’s condition

Then:

  • We will send you a prepaid return label and an RMA number.
  • You choose one of these:
    • a full refund, including the original shipping charges, or
    • a replacement part or unit.

Exchanges

Want a different product? We ship the replacement to you free of charge. You pay the return shipping on the item you send back. If the item you exchange for costs less than your original order, we refund the difference. If it costs more, you pay the difference. Email help@rinseworks.com with your order number to get an RMA number for the exchange.

Refund timing

Refunds go to your original payment method within 3–5 business days after we receive your return. Your bank may take longer to post the refund.

Warranty

RinseWorks products are warranted from the date of delivery:

  • ABS polymer sprayers: 3 years
  • Brass sprayers: 5 years

What qualifies for a replacement: RinseWorks is happy to send you a replacement for a defective item or part that is still under warranty.

The claim process: to begin a warranty claim, complete the warranty form at rinseworks.com/warranty and include your proof of purchase. Approval for your replacement will come from RinseWorks after your claim has been reviewed.

Refunds after 30 days: once the 30-day return window has passed, a refund may still be possible if the item is new and unused. Email help@rinseworks.com to ask.

Cancellations

Orders can be cancelled only before they ship. To cancel, email help@rinseworks.com with your order number as soon as possible. Once an order has shipped, it can be returned under the policy above.

Shipping, tracking, and delivery

Full details are on our Shipping Policy. In short:

  • Processing: all orders are processed within 1–2 business days. Orders are not shipped on weekends or holidays. During a high volume of orders, shipments may be delayed by a few days or put on backorder.
  • Shipping charges are shown at checkout.
  • Tracking: you will receive a Shipment Confirmation email with your tracking number(s) once your order ships. The tracking number will be active within 24–72 hours.
  • Signature: in some cases a signature may be required at delivery. If no one is available to sign after 3 delivery attempts, the carrier returns the order to us. We will contact you, or you can contact us, to arrange redelivery to your shipping address.
  • Weather and carrier delays: deliveries may occasionally be delayed by inclement weather, natural disasters, or carrier service interruptions. Please check with the carrier if your package is delayed. RinseWorks is not responsible for these delays and doesn’t give full or partial refunds because of them. You can still return the item within 30 days after delivery for any reason under this policy.
  • Package hasn’t arrived: email help@rinseworks.com with your order number.
  • International orders: your package may be subject to customs, import duties, and taxes. These fees, including tariffs, are the customer’s responsibility, and RinseWorks.com is not responsible for them.

Questions

Email help@rinseworks.com or call (954) 946-0070.