Shipping Policy
Thank you for visiting and shopping at RinseWorks.com Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
We are happy to offer FREE shipping for all orders within the United States!
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible
for paying those fees. We recommend that you check with your local customs office before
placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
RinseWorks.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Inclement Weather Advisory
Deliveries may occasionally be delayed due to inclement weather (snow storms, etc.), including natural disasters. Please check directly with the delivery carrier for your order if your package has been delayed. Brondell is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions, and we will not issue refunds (full or partial) should these circumstances arise.
Signature Required at Delivery
In some cases, we may require a signature at time of delivery. If you are unavailable to sign and receive your shipment after 3 attempts, the shipping carrier will return your order to our warehouse. Please be aware that you will be responsible for all restocking shipping fees for products that are returned to our warehouse.
Refunds, returns, and exchanges
If you are not 100% satisfied with our products, please email help@rinseworks.com to start the return process.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
After the 30 day grace period, RinseWorks will not accept returns unless the item is defective under our warranty terms.
In the event that your order arrives damaged in any way, please email us as soon as possible at help@rinseworks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
What Qualifies for a Replacement
RinseWorks is happy to send you a replacement for the defective item still under warranty. If the defective item is no longer available, RinseWorks will replace the item with an equal or lesser priced item at the discretion of the customer.
Replacement on Discontinued Items
Should RinseWorks be unable to replace an item that has been discontinued, the customer will be offered a comparable item or value as shown on the original purchase receipt or invoice. RinseWorks has the right to disclaim any limited warranty on discontinued products.
How to File a Claim for Returns
If you are having problems, please email help@rinseworks.com with the following information:
Your Full Name
Your RinseWorks Order Number
What Product Is It?
What was the problem?
If you are an international customer, please contact us first for further instructions before shipping the product to us.
The Claim Process
Once our Customer Service team receives your claim from above the necessary information, you will then be instructed on the next steps to complete the claim process. During the evaluation process, our technicians will decide the approval status of the item based on our warranty guidelines. This evaluation process usually takes 5-7 business days. For International orders, the customer is responsible for shipping and duty charges on the replacement. Thank you for your patience at this time. RinseWorks employees take pride in taking care of all their customers.
RMA Department
You may ship your defective item to us, but please make sure you email us all the information above so we can process your claim.
RinseWorks RMA
1700 NW 15th Ave Suite # 330
Pompano Beach, FL 33069