Return And Refund Policy

Refunds, returns, and exchanges

If you are not 100% satisfied with our products, please email help@rinseworks.com to start the return process.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.

After the 30 day grace period, RinseWorks will not accept returns unless the item is defective under our warranty terms.

In the event that your order arrives damaged in any way, please email us as soon as possible at help@rinseworks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

What Qualifies for a Replacement

RinseWorks is happy to send you a replacement for the defective item still under warranty. If the defective item is no longer available, RinseWorks will replace the item with an equal priced item at the discretion of the customer.

Replacement on Discontinued Items

Should RinseWorks be unable to replace an item that has been discontinued, the customer will be offered a comparable item or value as shown on the original purchase receipt or invoice. RinseWorks has the right to disclaim any limited warranty on discontinued products.

How to File a Claim for Returns

If you are having problems, please email help@rinseworks.com with the following information:

Your Full Name
Your RinseWorks Order Number
What Product Is It?
What was the problem?
If you are an international customer, please contact us first for further instructions before shipping the product to us.

The Claim Process

Once our Customer Service team receives your claim from above the necessary information, you will then be instructed on the next steps to complete the claim process. During the evaluation process, our technicians will decide the approval status of the item based on our warranty guidelines. This evaluation process usually takes 1-5 business days. For International orders, the customer is responsible for shipping and duty charges on the replacement. Thank you for your patience at this time. RinseWorks employees take pride in taking care of all their customers.

RMA Department

You may ship your defective item to us, but please make sure you email us all the information above so we can process your claim.

RinseWorks RMA
1700 NW 15th Ave Suite # 330
Pompano Beach, FL 33069

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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